Lilli, the SaaS company using machine learning (ML) to revolutionise home care, has announced two new deployments of its technology in the UK. North Tyneside Council and Nottingham City Council (NCC) are both rolling out Lilli's remote monitoring solution as part of new projects to improve remote care outcomes, accelerate hospital discharge, reduce hospital readmissions, and allow individuals to live independently in their homes for longer.
In the first of the two projects, Nottingham on Call, Nottingham City Homes (NCH), is working with Nottingham City Council as part of an ICS-wide project to enhance home care for newly discharged hospital patients from Nottingham University Hospital wards. This is by establishing a 'wrap-around' 24-hour home assessment and care service for an initial six week post-hospital discharge period for individuals. The package will combine Lilli's technology with hands-on care, and it will be integrated into the NHS Discharge to Assess (D2A) pathway to help accelerate safe hospital discharge.
The insights into individuals' well-being that are provided by Lilli's remote monitoring technology will empower care practitioners to make evidence-based decisions a key part of their care assessments, using the data to identify the optimum care package for individuals. At the heart of the project is a goal to deliver the best possible care for vulnerable service-users, ensuring they are supported in the comfort of their own homes, whilst enabling the most efficient use of NCH's care resources. For further information see the IDTechEx report on AI in Medical Diagnostics 2020-2030: Image Recognition, Players, Clinical Applications, Forecasts.
"This partnership with Lilli is a significant and exciting development," said Dave Miles, Nottingham on Call Development Manager, NCH. "We are committed to providing a high quality of life for our residents, and Lilli's remote monitoring technology will be invaluable in enabling evidence-based decision-making, with a focus on providing shorter visits where relevant and reducing the need for overnight care. Lilli's data will empower our partner care teams to allocate our precious care resources to where we can make the biggest positive difference."
Meanwhile, North Tyneside Council has begun to roll out Lilli's remote monitoring technology to 100 people as part of a new pilot scheme. The trial aims to provide North Tyneside's social care practitioners with data and insights to support decision-making, ensuring individuals receive the right care and allowing them to live more independently in their own homes for longer.
With an ever increasing demand for social care support, due to increasing pressure within health and social care, the data and insights from Lilli's solution will help social workers, occupational therapists and community wellbeing officers understand service users' needs. This can be particularly useful when someone first requests support for social care or at the point of discharge from hospital, especially given that the recent spring survey from ADASS revealed that 82% of directors have experienced an increase in referrals for people being discharged from hospital. Lilli can help to ensure that the ongoing requirements for patients continue to be met, providing reassurance to individuals and their families that the best possible care is being tailored to their needs.
"Like in many other regions across the UK, there's an urgent need for us to reduce an ever-growing care assessment waiting list and tackle the oversubscription of care. But more importantly, we want to ensure that we're providing the right care to those who need it. Lilli's remote monitoring technology will enable us to better manage our stretched resources and allocate them to where they are needed most, enabling people to receive the best possible care," said Alison Tombs, Assistant Director, Associate Director Wellbeing and Assessment (ASC) at North Tyneside Council.
Throughout both projects, Lilli has worked closely with stakeholders at Nottingham City Council and North Tyneside Council to define the desired outcomes from the implementation of its technology and provide wrap-around support of all staff from consultation stages through to activation. This has ensured that all the stakeholders are fully supported in understanding and implementing the new technology into their procedures as well as helping them in providing reassurance to service users and their friends and family, in addition to facilitating them to provide better care outcomes for those receiving care.
"Our partnerships with Nottingham City Council / Nottingham City Homes and North Tyneside Council are the culmination of months of collaboration, and so it's exciting to see both projects launch. We've worked closely with stakeholders throughout to define the desired outcomes, ensuring we're putting the real people who rely on or work on the frontline of the care sector at the centre of all we do," said Nick Weston, Chief Commercial Officer, Lilli. "Lilli is built on the belief that everyone should have the choice of living happily, safely and independently in their own home for as long as possible. But we also know that care providers in the UK are under huge pressure, and we're committed to putting evidence-based decision-making capabilities into their hands up and down the country to enable them to make best use of scant resources."
About North Tyneside Council
North Tyneside Council provides local government services to over 205,000 residents and businesses in the Metropolitan Borough of North Tyneside. Located in the North East of England, North Tyneside is home to award-winning beaches, parks, and visitor attractions. Overseen by a directly elected mayor, the council strives to make North Tyneside a great place to live, work and visit. It provides a housing service to more than 13,000 homes, delivers major investment schemes, supports children, adults, and their families to lead safe, secure, and supported lives and supplies vital services to its residents. The council is made up of 60 local councillors who represent 20 wards across the borough and has around 6,500 employees.
About Nottingham City Homes
Nottingham City Homes is an arms-length management organisation responsible for more than 27,500 homes, housing about a fifth of Nottingham households. These are homes managed on behalf of Nottingham City Council, its shareholder, on behalf of other landlords, and homes owned by the NCH subsidiaries. The Nottingham City Homes Group seeks to deliver affordable homes and places where people want to live. The Group comprises Nottingham City Homes, and its subsidiaries NCH Registered Provider and NCH Enterprises Ltd. The main NCH Company is a wholly owned local authority company limited by guarantee. The Group is a not-for-profit company, re-investing surpluses in the communities it serves. The group structure helps meet Nottingham's housing needs, and helps NCH expand and diversify, supporting the people who live in the homes it owns and manages.
Lilli's award-winning technology supports independent living by giving people choice in how and where they spend their lives regardless of their age, condition or financial situation. In the UK, the number of people with self-limiting conditions is increasing. The resulting strain on social care resources means providing ongoing monitoring is a challenge that will become more demanding over the next decade. Lilli's smart non-intrusive technology enables detailed, around-the-clock monitoring of behaviours. By using machine learning in observing patterns and trends among users Lilli supports care providers to identify behavioural changes before conditions become acute, supporting users expediently and reducing hospital visits. The technology delivers a cost-effective and non-intrusive monitoring system for health and social care practitioners, family or carers which will support individuals with self-limiting health conditions to maintain their independence at home for as long as possible. A trial with Dorset Council has established Lilli improves patient outcomes while achieving significant resource-savings for care providers. The results of the trial indicate that using Lilli will achieve annualised savings of 780 hours of occupational therapy time and reduce costs by £250,000. Lilli offers immense ease-of-use and implementation at scale, using the UK phone network or Wi-fi to provide carers or care organisations with updates and notifications for each individual monitored. Lilli is set to be capable of integration with wearable devices such as smart watches from leading consumer technology brands. It also meets the standards required for data transfer with NHS patient record systems in the UK.
Lilli has already won several awards including:
GHP Social Care Awards 2021 - Best Health Monitoring Technology Specialists
Health Tech Digital Awards 2021 - Best Remote Monitoring Solution
Top image: Lilli